Manpower management is concerned with training of personnel. It means training of people at all the levels of organization. The success of an enterprise mainly depends on the performance of trained personnel. As a labor oriented industry, tourism needs professionally qualified persons. It is the quality of the service that determines the image of destination.
The hospitality industry is somewhat unique in its labor needs. Success in the hospitality business has always been dependent upon attention to details- the thousands of details that contribute to high levels of service, well-maintained facilities, appetizing food & beverage, and high levels of cleanliness, comfort, and convenience. To do these things well takes an intelligent, dedicated and highly trained staff.
The hospitality industry is poised for growth, but its success depends on its ability to develop the skills and talents of its greatest asset: young people. In 2013, it created 265 million jobs (8.9% of total employment) globally. By 2024, it will have created 346 million jobs (10.2% of total).
Hospitality, as interestingly defined in dictionary, is kindness in welcoming visitors, guests or strangers. It refers to the relationship between guest and the host, or the practice or act of being hospitable. Particularly, this involves the friendly and generous reception and entertainment of visitors, guests, strangers, membership clubs, resorts, conventions, special events, attractions, and other services for tourists and travelers. Those successful in this career often pull off the hospitable aura.